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Questions about Citybox

Extra pillows, towels, duvets?

Available in our Citybox Host Office.

Extrabed or babycot?

Available on request from our Citybox Host Office (only possible in our double/twin standard category).
Extrabed: €20.00 per night
Babycot: €15.00 per night

Check-in & check-out time?

Check-in is from 15:00, and check-out time is 12:00 at the latest. You can store luggage with us outside of these hours in our luggage room in the lobby. Luggage is stored at your own risk.


You can store luggage with us in our luggage room. Luggage is stored at your own risk.


You can find delicious "a la carte" options for breakfast and snacks at our partner café Grand Mangeur, right behind you! Open from 8am-15pm

No TV?

Unfortunately we do not have any TVs besides the ones located in our lobby and at the rooms category Junior Suite. But we have upgraded our wifi so that you should be able to stream whatever you prefer to your own device.

Door does not lock?

All of our doors lock automatically as long as they are proberbly closed. It is about an 5 second delay before the automatical lock activates. Even though the door is always open from the inside, it is still locked from the outside. Our Citybox Host can come along and check if you feel uncertain about the door being locked.

Is the water safe to drink?

Yes, it even tastes good!

I need a HUMAN!!!

Please call the number at the host office door or the button at the entrance door!


Connect to the "citybox-guest" network and accept the terms on the landing page and you will have free wifi.

Need to exchange money?

Unfortunately we are not able to do currency exchange. But Stevens Leo & Co near Central Station will gladly help! They are located on Vestingstraat 70.

Where can I park?

Streetparking is available, see nearby signs for more information (free on Sundays).
"Parking Antwerp Shopping": Prices starting at €2,30 per hour, €18,00 for 24 hours
"Parking Meir-Opera": Prices starting at €2,70 per hour, €19,90 for 24 hours

No Kettle?

You can rent a kettle at the Host Office!

Can I smoke in the room?

All our rooms are smoke-free, including electronic cigarettes and vapes. You can smoke at the courtyard, at our entrance, or at the balconies. Smoking in the room leads to a fine of 200€.


Call Antwerptax at +32 3 238 38 38